UA-118263087-1 1877270018977497 Return policy | Minerals On Eyre

Return Policy

Please contact us if you have any problems with your order

We do accept returns and will refund payment, ONLY if items are damaged or broken during shipping. However you will need to contact us within 7 days of delivery to be eligible for a refund.

To be eligible for a refund, your item must be returned in the same condition that you received it. It must also be in the original packaging and must be shipped back within 30 days of delivery.​

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: for example if more than one item is purchased we will only refund you for the damaged item (s).

Cancellations

We do not accept cancellations of orders, but if a problem arises feel free to contact us by email at- barryschubert5640@gmail.com

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at barryschubert5640@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, you should mail your product to: 151 schubert road, Darke peak, SA, 5642, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

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Postal Address

PMB 46 Cleve

SA, 5640

 

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